By Namonda Namusa Mwela, Digital Communications Officer
15 May 2025 - Mental health affects how we feel, think, and cope with daily life. If you’ve ever felt stressed, overwhelmed, or unsure about what you're going through, know that you're not alone. A new tool has been launched to support you.
U-Report Zambia has activated an updated Mental Health Chatbot for World Mental Health Action Day. Whether you need guidance on stress, relationships, emotions, or accurate information about substance use, this chatbot offers support. It’s free, confidential, and accessible via WhatsApp or SMS.
Why This Matters
Mental health concerns are rising among young people in Zambia. According to the Ministry of Health, the number of adolescents treated for depression increased from 704 in 2022 to 858 in 2024. While more young people are seeking help, it also highlights the urgent need for accessible, stigma-free mental health resources.
- What the Chatbot Offers
The U-Report Mental Health Chatbot is part of UNICEF's global #OnMyMind campaign. It is designed to:
- - Reduce stigma and promote understanding
- - Empower young people to seek help and support peers
- - Empower young people to seek help and support peers
The platform includes five key modules:
- 1. Talking about mental health
- 2. Building positive relationships
- 3. Addressing stigma
- 4. Managing stress
- 5. Emotional regulation
- 5. Emotional regulation
It also features a new module on substance use, presented in a supportive, non-judgmental tone to help young people make informed decisions.
How to Access Support
Access is simple and free across Zambia:
SMS (Airtel, MTN, Zamtel):
Already registered? Text Mind to 878
New to U-Report? Text Join to 878, then send Mind
WhatsApp:
Message Mind to +260768878878
New users should first send Join to register
The chatbot responds with clear, friendly guidance, making it easy to follow—even on a basic phone.
You Are Not Alone
Any day is a good day to pause, reflect, or check in with someone you trust. Reaching out can be a powerful first step toward support.
You matter. Your mental health matters. And help is always within reach.
The U-Report Mental Health Chatbot remains active and accessible beyond 15 May—available whenever you need it.
#OnMyMind #UReportZambia #YouAreNotAlone
Follow and tag us:
U-Report Global
Facebook: @U-Report | Instagram: @ureport | X: @UReportGlobal
UNICEF Zambia
Facebook: @Unicef Zambia | Instagram: @unicefzambia | X: @UNICEFZambia
